Technical Product Manager

About Atlas Network

Atlas Network is a global nonprofit that supports a worldwide community of independent think tanks and civil society organizations working to advance freedom, prosperity, and human flourishing. Our work spans grants, partnerships, training programs, events, and impact tracking across more than 100 countries.

Our custom-built partner and grantee portal is central to how we operate. What began as a simple application system has evolved into a mission-critical platform supporting grantmaking, training enrollment, reporting, partner engagement, and integrations with Salesforce and learning systems. As Atlas Network has grown, so has the importance and complexity of this infrastructure.

Position Overview

Atlas Network is seeking a Technical Product Manager to join the Information Systems team and help manage, support, and improve our core partnership platform.

This role is well-suited for a technical professional who understands how web systems function, enjoys running QA and troubleshooting workflows, can manage a support queue, and communicates clearly with non-technical stakeholders. The Technical Product Manager will serve as a day-to-day product facilitator, ensuring that program teams’ needs are translated into well-defined technical work, that new features are tested and reliable, and that staff and partners receive timely support.

While this role is technical in nature, it is also highly collaborative across several program domains, including grants, training, and events. Success requires curiosity about Atlas Network’s programs and a willingness to learn how they operate in practice.

Key Responsibilities

Product & Platform Management

  • Translate program team needs into clear technical requirements and user stories

  • Prioritize enhancements, fixes, and operational improvements in coordination with Information Systems leadership and stakeholder teams

  • Coordinate with external development contractors on scoped projects, ensuring clear requirements, timely delivery, and quality standards

  • Collaborate with the Salesforce administrator to clarify requirements and ensure portal-Salesforce integrations function correctly

Quality Assurance & Testing

  • Manage QA processes for new features, configuration changes, and system updates

  • Conduct structured testing and troubleshooting to ensure reliability during active grant cycles, training cohorts, and reporting periods

  • Document known issues, testing outcomes, and release notes

Support & Operations

  • Manage a tier-one support queue for staff and external partners using the portal

  • Triage issues, resolve common problems, and escalate complex technical issues as needed

Communication, Training & Documentation

  • Serve as a liaison between Information Systems and program teams

  • Create and maintain internal documentation, user guides, and training materials

  • Facilitate onboarding and training sessions for staff using portal workflows

Project Coordination & Visibility

  • Track work, priorities, and progress using Monday.com and related tools

  • Provide clear updates to stakeholders and ensure next steps are well-defined

  • Participate in structured cross-team coordination, including regular standing meetings, trainings, and project check-ins with program grant-making and training teams

Qualifications & Experience

Required

  • 2–5 years of experience in a technical product, product operations, systems support, project management, or similar role

  • Familiarity with web-based systems and concepts such as databases, integrations, permissions, workflows, and environments

  • Experience running QA/testing processes and troubleshooting system issues

  • Strong communication skills and comfort working with non-technical stakeholders

  • Ability to manage multiple priorities and maintain clear documentation and follow-through

Preferred

  • Experience working with custom-built internal platforms or portals

  • Experience managing a support queue or operational backlog

  • Exposure to CRM systems (e.g., Salesforce), learning management systems, or data integrations

  • Symfony/LAMP stack experience

  • AWS experience

  • Interest in mission-driven or nonprofit work and comfort learning complex program models

Work Environment & Expectations

  • Hybrid role with a minimum of three days per week in the Arlington, VA (Ballston) office

  • Highly collaborative environment with regular interaction across departments

  • Fast-paced operational cycles tied to grants, training programs, and reporting deadlines

  • We're open to candidates at different experience levels and will calibrate scope and compensation accordingly

  • Comprehensive benefits package including health insurance, retirement plan, generous paid time off, and holidays

To Apply

To apply, please email a resume and a cover letter including salary requirements to: hr@atlasnetwork.org. Candidates must be based in the United States and eligible to work in the U.S. without the need for visa sponsorship now or in the future. Atlas Network is an equal opportunity employer.