Product Manager

Position Overview

Atlas Network is seeking a Product Manager to join the Information Systems team and help manage, support, and improve our core partnership platform.

This role is well-suited for an organized, curious professional who enjoys translating complex workflows into clear requirements, coordinating testing and support, and keeping multiple stakeholders aligned. The Product Manager will serve as a day-to-day product facilitator — ensuring that program teams' needs are well-defined, that new features are tested and reliable, and that staff and partners receive timely support.

While comfort with web-based tools and platforms is important, success in this role depends more on communication, follow-through, and a genuine interest in how Atlas Network's programs operate across grants, training, and events.

Key Responsibilities

Product & Platform Management

• • Serve as the bridge between program teams and Information Systems — gathering operational needs, documenting requirements, and helping leadership prioritize enhancements and fixes

  • Manage coordination with external development contractors, keeping projects on track through clear requirements, regular communication, and structured quality review

  • Work alongside the Salesforce administrator to ensure portal integrations align with how grants, training, and events teams actually work

Quality Assurance & Testing

• Coordinate QA processes for new features, configuration changes, and system updates

• Participate in structured testing to verify reliability during active grant cycles, training cohorts, and reporting periods

• Document known issues, testing outcomes, and release notes

Support & Operations

• Manage a tier-one support queue for staff and external partners using the portal

• Triage issues, resolve common problems, and escalate technical issues as needed

Communication, Training & Documentation

• Serve as a liaison between Information Systems and program teams

• Create and maintain internal documentation, user guides, and training materials

• Facilitate onboarding and training sessions for staff using portal workflows

Project Coordination & Visibility

• Track work, priorities, and progress using Monday.com and related tools

• Provide clear updates to stakeholders and ensure next steps are well-defined

• Participate in structured cross-team coordination, including regular standing meetings, trainings, and project check-ins with program grant-making and training teams

Qualifications & Experience

Required

• 2–5 years of experience in product, operations, project management, or a role that required translating between stakeholders and systems

• Comfort learning and working within complex web-based platforms. Position doesn’t require coding or building, but does need curiosity and ability to learn our systems architecture

• Experience keeping quality and testing processes organized, whether in a formal QA role or as part of broader operational responsibilities

• Strong written and verbal communication skills, with a track record of keeping non-technical stakeholders informed and aligned

• Highly organized with a bias toward documentation, follow-through, and closing the loop

Preferred

• Experience managing a support queue, triaging requests, or maintaining an operational backlog in a structured way

• Familiarity with tools like Salesforce, a learning management system, web applications, or similar platforms used across programs and operations

• Comfort using AI tools to improve documentation, triage, and workflow efficiency

• Experience working within an agile or structured project delivery framework

• Drawn to mission-driven work and motivated to understand the programs and people the platform serves

Work Environment & Expectations

• Hybrid role with a minimum of three days per week in the Arlington, VA (Ballston) office

• Highly collaborative environment with regular interaction across departments

• Fast-paced operational cycles tied to grants, training programs, and reporting deadlines

• We're open to candidates at different experience levels and will calibrate scope and compensation accordingly

• Comprehensive benefits package including health insurance, retirement plan, generous paid time off, and holidays

To Apply

To apply, please email a resume and a cover letter including salary requirements to: hr@atlasnetwork.org. Candidates must be based in the United States and eligible to work in the U.S. without the need for visa sponsorship now or in the future. Atlas Network is an equal opportunity employer.